Refund Policy

Last Updated: March 15, 2026

1. Overview

At Bompredict, we are committed to providing high-quality betting tips and predictions to our valued subscribers. This Refund Policy outlines the circumstances under which refunds may be requested and granted.

By making a purchase on our Service, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy applies to all VIP subscription plans, services, and digital products offered on our platform.

2. General Refund Policy

2.1 Non-Refundable Nature

CRITICAL: Due to the digital and immediate nature of our services (betting tips and predictions), all purchases are final and non-refundable once payment has been processed and access has been granted.

This non-refundable policy is in place because:

• Our VIP tips are delivered immediately upon payment confirmation
• Digital content cannot be "returned" once accessed
• Tips and predictions represent intellectual property that has immediate value
• The nature of sports betting inherently involves risk and unpredictability

2.2 Understanding Before Purchase

Before subscribing to any VIP plan, you acknowledge and understand that:

• We do not guarantee profits or winning outcomes
• Past performance does not guarantee future results
• Sports betting involves inherent financial risk
• Tips are for informational purposes and represent opinions
• You are solely responsible for your betting decisions
• Payments are non-refundable regardless of betting outcomes

3. Circumstances Where Refunds Are NOT Granted

• Losing Bets: Refunds are not provided if tips result in losses. Sports outcomes are unpredictable, and we cannot guarantee winning results.
• Dissatisfaction: Refunds are not granted simply because you are dissatisfied with the tips, predictions, or results.
• Change of Mind: Once a subscription is purchased, you cannot cancel and request a refund due to a change of mind.
• Unused Subscriptions: Partial refunds for unused subscription periods are not provided. If you stop using the service, you remain responsible for the full subscription payment.
• Personal Circumstances: Financial difficulties, personal emergencies, or other individual circumstances do not qualify for refunds.
• Missed Tips: Failure to access or use tips during your subscription period does not qualify for a refund.
• Betting Platform Issues: Problems with third-party betting platforms (account restrictions, withdrawal issues, etc.) are not grounds for refund.
• Misunderstanding of Service: Refunds are not granted if you misunderstood the nature of our service or expected guarantees we never made.
• Payment Method Issues: Problems with your payment method after successful transaction completion.
• Geographic Restrictions: If betting becomes illegal or restricted in your location after purchase.

4. Exceptional Circumstances for Refund Consideration

4.1 Eligible Refund Cases

Refunds may be considered ONLY in the following exceptional circumstances:

4.1.1 Duplicate Transactions

If you were charged multiple times for the same subscription due to a technical error, you may be eligible for a refund of the duplicate charge(s). You must provide:

• Transaction IDs for all duplicate charges
• Bank statements showing multiple debits
• Proof that services were not rendered multiple times

4.1.2 Technical Service Failure

If we fail to provide access to the Service after successful payment due to technical issues on our end, you may be eligible for a refund. This includes:

• Account activation failures not resolved within 48 hours
• Continuous inability to access VIP content due to platform errors
• Complete service unavailability for extended periods (7+ consecutive days)

Note: Technical issues on your end (device problems, internet connectivity, user error) do not qualify for refunds.

4.1.3 Service Not As Described

If the service provided materially differs from what was advertised on our website, you may request a refund. This means:

• Subscription features explicitly promised but not delivered
• Significant misrepresentation of service capabilities
• Failure to provide the type of tips advertised (e.g., no tips provided at all)

Note: Disagreement with tip quality, accuracy rates, or outcomes does not constitute "service not as described."

4.1.4 Unauthorized Transactions

If your payment method was used without your authorization, you must:

• Report the unauthorized transaction immediately
• Provide a police report or fraud claim number
• Cooperate with our investigation
• Contact your bank/card issuer to dispute the charge

4.2 Non-Eligible Despite Technical Issues

The following do NOT qualify for refunds even if technical in nature:

• Temporary service disruptions lasting less than 24 hours
• Scheduled maintenance periods announced in advance
• Issues caused by your internet service provider
• Device compatibility issues
• User account security issues caused by password sharing

5. Refund Request Process

5.1 Time Limit for Requests

IMPORTANT: Refund requests must be submitted within 7 days of the transaction date. Requests submitted after this period will not be considered under any circumstances.

5.2 How to Request a Refund

If you believe you qualify for a refund under the exceptional circumstances listed above, follow these steps:

Step 1: Gather Required Information

Prepare the following details before contacting us:

• Full Name: As registered on your account
• Email Address: Associated with your account
• Transaction ID: Payment reference number
• Transaction Date: When payment was made
• Amount Paid: Total subscription cost
• Subscription Plan: Which VIP plan was purchased
• Payment Method: How payment was made (Paystack, Paydestal, Bank Transfer)
• Detailed Reason: Clear explanation of why you're requesting a refund
• Supporting Evidence: Screenshots, bank statements, or other proof

Step 2: Submit Your Request

Send your refund request via email to:

Subject line should be: "Refund Request - [Your Transaction ID]"

Step 3: Wait for Review

Our team will review your request within 3-5 business days. We may contact you for additional information or clarification.

Step 4: Receive Decision

You will receive an email notification with our decision. If approved, refund processing will begin immediately.

5.3 Required Documentation

Depending on your refund reason, you may need to provide:

• Bank statements showing duplicate charges
• Screenshots of technical error messages
• Proof of service unavailability
• Police report (for unauthorized transactions)
• Correspondence with customer support

6. Refund Processing and Timeline

6.1 Approval Process

Once we receive your refund request:

• Initial Review: 3-5 business days
• Additional Information: If needed, 2-3 business days after receiving your response
• Final Decision: Communicated via email

6.2 Refund Methods

If your refund is approved, it will be processed using the original payment method:

• Paystack/Paydestal: Refunded to the same card/account used
• Bank Transfer: Refunded to the bank account you paid from (you must provide account details)

6.3 Processing Time

Approved refunds are processed according to the following timeline:

• Processing Initiation: Within 2 business days of approval
• Payment Processor Time: 5-10 business days for funds to appear in your account
• Bank Transfer: 7-14 business days depending on your bank

Note: Processing times may be longer during holidays or weekends.

6.4 Refund Confirmation

Once your refund is processed, you will receive:

• Email confirmation with refund details
• Refund reference number for tracking
• Expected timeline for funds to reach your account

7. Partial Refunds

We do NOT offer partial refunds. This means:

• No pro-rated refunds for unused portions of subscriptions
• No refunds for individual days or weeks of multi-month plans
• No refunds for unused tips or predictions
• If a refund is approved, it will be for the full subscription amount only in cases of complete service failure

8. Subscription Cancellation vs. Refunds

8.1 Cancellation Policy

You may cancel your subscription at any time to prevent future charges (if applicable to recurring plans). However:

• Cancellation does NOT entitle you to a refund for the current subscription period
• You will retain access until your current subscription expires
• No refunds are provided for remaining days/weeks/months after cancellation

8.2 Auto-Renewal

If your subscription has auto-renewal enabled:

• You must cancel before the renewal date to avoid charges
• Refunds are not granted for auto-renewals you forgot to cancel
• It is your responsibility to manage your subscription settings

9. Chargebacks and Disputes

9.1 Chargeback Policy

IMPORTANT: If you initiate a chargeback or payment dispute with your bank/card issuer without first contacting us:

• Your account will be immediately suspended
• You may be banned from future use of our Service
• We reserve the right to pursue recovery of the disputed amount
• Legal action may be taken for fraudulent chargebacks

9.2 Proper Dispute Resolution

Before initiating a chargeback, you MUST:

• Contact our support team at bompredict@gmail.com
• Allow us 5-7 business days to investigate and respond
• Provide all requested documentation
• Attempt good-faith resolution

9.3 Fraudulent Chargebacks

Fraudulent chargebacks (claiming unauthorized transaction after receiving services) constitute fraud and may result in:

• Permanent ban from our Service
• Legal action to recover funds and costs
• Reporting to relevant authorities

10. Special Circumstances

10.1 Account Suspension or Ban

If your account is suspended or banned due to violation of our Terms of Service, you are NOT entitled to any refund, regardless of remaining subscription time.

10.2 Service Discontinuation

If we permanently discontinue our Service, we will make reasonable efforts to provide notice and may offer:

• Pro-rated refunds for unused subscription periods (at our discretion)
• Alternative compensation or credits
• Migration to alternative services if available

10.3 Force Majeure

We are not liable for refunds if service disruption is caused by events beyond our reasonable control, including:

• Natural disasters
• Wars or civil unrest
• Government actions or regulations
• Internet infrastructure failures
• Cyber attacks or security breaches

11. Alternative Resolution Options

11.1 Service Credits

In some cases where refunds are not applicable but you experienced service issues, we may offer:

• Extension of subscription period
• Credits toward future subscriptions
• Complementary access to additional features

These alternatives are offered at our sole discretion and do not constitute an obligation to provide refunds.

11.2 Customer Support Resolution

Many issues can be resolved through customer support without refunds:

• Technical access problems
• Account management issues
• Content delivery concerns
• Understanding subscription features

We encourage you to contact support before requesting refunds: bompredict@gmail.com

12. Refund Policy for Different Payment Methods

12.1 Paystack Payments

• Refunds processed through Paystack gateway
• Returns to original card/account
• Processing time: 5-10 business days

12.2 Paydestal Payments

• Refunds processed through Paydestal system
• Returns to original payment method
• Processing time: 5-10 business days

12.3 Manual Bank Transfers

• Refunds made via direct bank transfer
• Requires you to provide bank account details
• Processing time: 7-14 business days
• May require additional verification

13. International Transactions

13.1 Currency Conversion

If you paid in a currency different from Nigerian Naira (NGN):

• Refunds will be issued in the original transaction currency
• Exchange rate fluctuations are not compensated
• Refund amount may differ slightly due to conversion rates

13.2 International Processing Fees

Any international transaction fees, currency conversion fees, or bank charges incurred during the original payment or refund are NOT refundable and are your responsibility.

14. Record Keeping

For your protection and ours:

• Keep records of all transaction confirmations
• Save email communications regarding your subscription
• Take screenshots of any technical issues
• Maintain bank statements showing transactions

These documents may be essential if you need to request a refund.

15. Refund Policy Updates

15.1 Right to Modify

We reserve the right to update, modify, or change this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

15.2 Notification of Changes

We will notify users of significant policy changes through:

• Website announcements
• Email notifications to registered users
• Updates to the "Last Updated" date

15.3 Applicable Policy

The Refund Policy in effect at the time of your purchase governs your transaction. Changes to the policy do not apply retroactively to prior purchases.

16. Governing Law

This Refund Policy is governed by the laws of Nigeria. Any disputes regarding refunds will be resolved in accordance with Nigerian law and jurisdiction.

17. Contact Information for Refund Inquiries

17.1 What to Include in Your Email

To expedite your refund request, please include:

1. Your full name as registered
2. Email address associated with your account
3. Transaction ID/Payment reference
4. Date of purchase
5. Subscription plan purchased
6. Detailed explanation of your refund reason
7. Supporting documentation (screenshots, statements, etc.)

18. Acknowledgment and Agreement

By making a purchase on Bompredict, you acknowledge and agree that:

• You have read and understood this Refund Policy in its entirety
• You understand that subscriptions are generally non-refundable
• You accept that refunds are granted only in exceptional circumstances
• You understand that betting outcomes do not qualify for refunds
• You are making an informed purchasing decision
• You accept the digital nature of our services
• You agree to follow proper refund request procedures if needed